RMA / RETURN info
Submit your RMA request to the relevant section.
Comunicate by Email.
Ship the product to the relevant RMA address.
Recieve replacement or credit note.
Return Merchandise Authorization
We’re sorry to hear there’s an issue and will do our best to help!
If a product purchased from Allnet Nordic is defective or arrived non-functional, please select the product’s brand below to proceed with the RMA process. For the listed brands, follow the instructions on their tab. If the brand is not listed, choose Other Brand to submit an RMA request directly to Allnet.
Please ensure the product is still within its warranty period, and fill in all required fields.
Primary RMA Portal: https://rma.ui.com (choose distributor -> Allnet Nordic)
Help Center / Community: https://help.ui.com/hc/en-us
Email (secondary): rma@ui.com
Address
Ubiquiti Inc.
685 Third Avenue
New York, NY 10017 USA
Warranty
• 24 months if bought direct from Ubiquiti
• 12 months if bought from a reseller
Steps
1. Create the RMA ticket on their portal.
2. Ubiquiti issues an RMA number + shipping instructions.
3. Customer ships at own cost; Ubiquiti covers return shipping.
Required
• Proof of purchase (invoice upload)
• Backup your data – Ubiquiti not liable for data loss.
Tech Support Email: support@zyxel.com
Denmark Sales Email: sales@zyxel.dk
Phone DK Office: +45 39 55 0700
Support Portal: https://mysupport.zyxel.com
Address
Zyxel Denmark
Gladsaxevej 378
2860 Søborg Denmark
Warranty
Standard 2 years (business products may have Limited Lifetime)
Steps
• Open case in the Zyxel portal or email support.
• Zyxel provides an RMA number; ship product to their service center.
• Customer pays inbound freight; Zyxel pays 2-day return shipping (DK).
Note
Return must include RMA number & proof of purchase. Zyxel not liable for lost configuration.
Ticket Portal: https://support.shelly.cloud
Email: support@shelly.cloud
Warranty
• 3 years – Shelly Plus / Wave / Gen 3
• 5 years – Shelly Pro / Wave Pro
Steps
1. Open a ticket in the Shelly portal or email support.
2. Provide invoice + serial + description; Shelly confirms eligibility.
3. Shelly issues RMA and shipping instructions.
Notes
• 14-day “change-of-mind” return only for unopened items bought on Shelly.com.
• Returns must be shipped from the original country of purchase.
Technical Support: support@mikrotik.com
RMA Requests: rma@mikrotik.com
International Phone: +371-6-731-7700
Website: https://mikrotik.com
Address
SIA Mikrotīkls
Brivibas gatve 214i
Riga, LV-1039 Latvia
Warranty
12 months via distributor (confirm with Allnet Nordic)
Mandatory Before RMA
• Upgrade to latest RouterOS
• Run Netinstall if possible
• Generate supout.rif and attach to the email
Steps
1. Email MikroTik with diagnostics; receive SUP number + approval.
2. Include SUP number when submitting Allnet RMA form.
3. Shipping times can be several months – thank you for your patience.
Support Email: support@yealink.com
Website: https://www.yealink.com
Address
Yealink Network Technology Co., Ltd.
4-5 F, South Building, No. 63 Wanghai Rd
2nd Software Park, Xiamen 361008, China
Warranty
12–24 months (model-dependent)
Process
• Warranty/RMA is handled directly by Yealink.
• Open a ticket or email support with model, serial, and proof of purchase.
• Yealink will issue RMA & shipping instructions.
For SIP devices purchased via Allnet, please email:
service@allnet.dk
Include:
• Allnet customer number
• Device model & serial
• Proof of purchase
• Description of the fault
Our support team will guide you through the SIP RMA procedure.
Technical Support Portal:
https://www.netally.com/support
Process
• NetAlly manages all warranty/RMA directly.
• Open a ticket on their support page with unit serial and proof of purchase.
• NetAlly will provide return authorization and shipping details.
Your brand not listed? No problem.
Please email service@allnet.dk with:
• Allnet customer number
• Product brand & model
• Invoice or proof of purchase
• Serial number(s)
• Detailed fault description
Our support team will respond with the next steps.
